Customer Service Team Lead - Bilingual
Company: Uline
Location: Kenosha
Posted on: June 24, 2025
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Job Description:
Customer Service Team Lead - Bilingual Pay from $28 to $35 per
hour with significant growth and earning potential! Kenosha Branch
12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary
customer service - at Uline! As a Bilingual Customer Service Team
Lead, ensure our representatives are trained and empowered to be
the ultimate problem solvers and deliver the fast, friendly and
customer-focused experience our customers love. Better together!
This position is on-site, and we are looking for people who share
our passion. Position Responsibilities Coach and develop Bilingual
Customer Service Representatives in all areas including product
knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate
quality, track results and provide coaching and performance reviews
for increased success. Provide feedback to management on processes
improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate
policy updates, company information and provide training and
coaching. Handle escalated customer issues and provide weekly
support for customer interactions. Minimum Requirements High School
diploma or equivalent required. Bachelor’s degree preferred. 3
years of customer service experience. 2 years of experience in a
leadership / supervisory role preferred. Effective communication
skills. Bilingual (English / Spanish) - Fluent in both verbal and
written forms. Benefits Complete health insurance coverage and
401(k) with 6% employer match that starts day one ! Multiple bonus
programs. Paid holidays and generous paid time off. Tuition
Assistance Program that covers professional continuing education.
Employee Perks Café featuring affordable daily meal options from
local restaurants. On-site fitness center and beautifully
maintained walking paths. Best-in-class, clean, modern facilities.
About Uline Uline, a family-owned company, is North America’s
leading distributor of shipping, industrial, and packaging
materials with over 9,000 employees across 14 locations. Uline is a
drug-free workplace . EEO/AA Employer/Vet/Disabled LI-AP3 LI-IL001
(IN-KNMANC) Our employees make the difference and we are committed
to offering exceptional benefits and perks! Explore Uline.jobs to
learn more!
Keywords: Uline, Kenosha , Customer Service Team Lead - Bilingual, Customer Service & Call Center , Kenosha, Wisconsin
